Joshua Y. Brunson

1972 Green Apple Ct.

          904-705-3121

brunnjoshua@gmail.com

 

 

PROFFESSIONAL SUMMARY

Resourceful and diligent IT diploma graduate with skills in Microsoft, Networking, Security and Server based applications.  Managed a small office network to include three servers, four wireless access points, 10 office PC’s and five company printers in a very fast paced office environment.  Maintaining all office email accounts with detail in file sharing and permissions.  

§ Customer Service	§ Presentations expert
§ Hardware and Software	§ Project management
§ Server 2012	§ Health Care Reform
§ Detailed oriented	§ Senior Training Manager
§ Proven leader	§ Microsoft Office
§ Expert in developing inventory systems	§ Networking/Subnetting

AREAS OF EXCELLENCE

EDUCATION
Currently Enrolled in Virginia College AAS Network Engineer program.  Expected graduate date:  09/2017  

AA in American Studies  2011
Virginia College Network Tech Diploma graduate  2016

• Dean’s List – Winter Term 2016
• Presidents List – Spring and Summer Term 2016

Comptia A+ Certified    COMP001020998620    Exp 05/31/2019

Currently hold a Secret Security Clearance

 

TECHNICAL SKILLS

• Languages: Visual basic, Java, HTML, XML, JCL
• Operating Systems: Windows XP, Vista, Macintosh, Linux, Windows 7, 8, and 10
• Networking: WAN, LAN, IP, Subnetting
• Software/Antivirus: MS office Suite, Norton antivirus and malware, Adobe Photoshop, Flash Player and accessories

RELATED QUALIFICATIONS
• Ability to identify and resolve problems in software installation and functioning
• Skilled in setting up local and third party networks, installing new internet WIFI, Ethernet and DSL connections
• Proficient in installation of relevant software when installing a new hardware device
• Well versed in setting up multimedia screen and equipment for enlarged display and presentations
• Familiar with android tablets, developing, downloading and managing applications for the same
• Competent at handling firewall and malware issues
• Proficient in formatting PCs and retrieving accidentally deleted data from the system when needed

PROFESSIONAL EXPERIENCE

Yeoman/Legalman/IT Assistant10/2008 to 09/2016

U.S. Navy

Planned, organized, directed, coordinated and reviewed all administrative management activities for Commanding officer to include incoming and outgoing correspondence and legal documentation.  Managed all incoming mail requirements.  Processed reviewed over 500 instructions and notices, while scanning and formatting all old instructions to PDF format and filed all electronic documents in an extremely organized format within the commands Network.  Reviewed awards, legal documents and daily correspondence; created a digital filing system to track and ensure all correspondence meet timelines.   Legal documents were created and forwarded to the local JAG office with no loss of evidence.  During a base closure and movement personally managed over 350 command assets to include laptops, printers and scanners.  Worked with facilities to drop over 160 LAN lines in over 80 Departmental spaces and connected all 350 docking stations, printers and scanners.  Worked with local IT departments to ensure all firewall setting and updates were conducted before a 6 month deployment ended. identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments; designing and expanding training and development programmers based on the needs of the organization and the individual; working in a team to produce programmers that are satisfactory to all relevant parties in an organization, such as line managers, accountants and senior managers at board level; considering the costs of planned programmers and keeping within budgets as assessing the return on investment of any training or development programmer is becoming increasingly important; developing effective induction programmers; conducting appraisals; devising individual learning plans; producing training materials for in-house courses; managing the delivery of training and development programmers and, in a more senior role, devising a training strategy for the organization; monitoring and reviewing the progress of trainees through questionnaires and discussions with managers; ensuring that statutory training requirements are met; evaluating training and development programmers; amending and revising programmers as necessary, in order to adapt to changes occurring in the work environment; helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups;  keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses; having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages; researching new technologies and methodologies in workplace learning and presenting this research. 

Front Office Manager02/2007 to 10/2008

Hampton Inn and Suites

Provided executive-level administrative support to all upper management and acted as a liaison between the general manager and front desk personnel.  Booked and managed over 150 rooms and 8 desk clerks.  Answered phones, documented messages, provided training, managed over 600 dollars of petty cash and scheduled personnel to include flow time for staff.  Managed three company computers in both the business suite and conference room and 2 projectors.  Tied in and updated IPv4 protocols.  Preformed Server maintenance on 3 servers to include programing the MVS with JCL commands, 2 switches using putty, and 3 wifi hotspots to include 2 public spots and one internal private hotspot.  And formatted all respective files in the repository, formatted servers to use RAID array with parity.  Created databases to ensure all maintenance was completed.  Reformatted 10/Updated 8 computers and three Separate Servers.  Created scheduled maintenance systems for the housekeeping staff and maintenance department.  Updated over 300 trouble tickets related to both internal and external connection issues that revolved around personal and private computer, while creating a repository of printer drivers that were located on the public for full guest access to company printers.  Provided exceptional guest services to over 1000 guests.   Create and produced reports as required. Coordinate schedules, payroll and expenses to meet or fall below budget.  Participates in property initiatives.  Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards. Ensure that all accounting transaction and cash handling procedures are in compliance.  Relive front office departments for breaks/lunches. Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals. Pro-actively identify potential guest issues.  Assist housekeeping in day-to-day activities.  Recruit, hire, train and retain associates for all supervised departments. Develop monthly training items to foster development and cross training with other departments. Perform associate evaluations, provide coaching and development. Monitor guest satisfaction processes, and respond to guest concerns, and inquiries. Oversaw operational functions consistent with the strategic plan, the fiscal budget, and the short term and long-term profitability objectives.  Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes. Supervised assigned staff to include: hiring recommendations that encompass the Hotel's diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling.  Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction.  Provided ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.  Performed all front office duties when necessary.  Prepared front office activity reports for review. Scheduled employees based on volume, demand patterns and scheduled group travel arrangements.  Participated in formulating selling strategies and rate structures. Performed quality control audits and ensured hotel credit policies were enforced.